For a full refund, all orders must be cancelled before they got shipped out.  Once shipped, all cancelled or returned orders must be returned within in 7 days of receipt in original, unopened package for a full refund minus shipping cost, 3% credit card processing charges.  Please call us at 1-888-908-8118 for authorization before you ship your return back to us @ Sanaderm Inc, 1830 Tully Rd, San Jose, CA 95122.